shipping / order info

︎ Most orders ship the same or next day, excluding weekends. 

︎ All packaging is curbside recyclable or ready for your firepit  (paper-based)

︎ Please ensure your delivery info and address is complete and correct before submitting your order!

Stickers

Email first, or just place your order and I’ll refund the excess shipping. US and Canada only please - it’s too resource intensive to ship just stickers around the world. Please note that there’s no tracking on sticker orders.

Shipping

︎ I have carefully determined the shipping quotes you see at checkout - please select the appropriate one. For countries that aren’t currently on my list to ship to, please email me and I will provide a quote if possible.

Please ensure that the shipping rate you pick at checkout matches your order contents, and that your address is correct. 

Taxes & Duties
International customers are responsible for any export/import duties or fees.

You will notice I am not charging US taxes. For the time being, this operation is too small to collect and remit sales tax to US states, but that may change at any time.

Return Policy

All sales are final. However if your order contains an error or defect please contact me within 48 hours of receipt and it will be made right. Items must be in original packaging in as-new condition and I may ask for photos to ensure clear communication.

Other Policies

Warranties
Shovel Research stands by all products that it manufactures. Warranty is valid for 1 year from purchase date and is non-transferable. We will work with you if you encounter any product failure, as long as it was installed correctly according to our guides and, for bicycle accessories, was not involved in stunt riding. Please use common sense and take responsibility for your use of our products, but do reach out if you feel your product has failed in a way that is not explained by your level of risk while riding. To discuss a product concern, please email a description and photos to info@shovelresearch.com.

For products that we sell but do not manufacture, we cannot offer any warranty.

Privacy Policy
Store info: Shovel Research
Contact email: info@shovelresearch.com

Shovel Research (SR) does not intend to store or currently store customer financial details (card numbers). Payments are processed by Stripe and while SR maintains records of customers and order histories, we do not have access to customer financial details.

SR collects the email addresses of those who communicate with us via email, information volunteered via surveys, forms, and/or site registrations, names and addresses, phone numbers.
We will only use phone contact information in relation to specific orders and/or if a customer initiates contact through our virtual contact number.

Currently our policy is not to add consumer email addresses to our mailing list unless explicitly requested either via email or by submitting a sign up form. In the future the information we collect on this site may be used to notify consumers about updates or to contact consumers for marketing purposes. At any time you may request your email be removed from our lists by writing to the email address provided above or clicking the unsubscribe link at the bottom of any newsletter.

Site Contents
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Shovel Research. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Shovel Research.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

©2023 Shovel Research. All rights reserved.